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FAQs

We’ve put together a collection of the most frequently asked questions that we think you may find helpful in deciding to store your goods safely with us at Masons Self Storage.

Of course, if there’s anything that’s not covered below and you’d still love a chat with someone, feel free to call us on 0800 533 5708, where one of our team will be able to help.

Do I have to pay a deposit?

Yes. Before storing, all customers are required to pay a refundable deposit.
The amount is equal to either the first monthly or weekly storage period if less plus VAT.

The deposit is fully refundable provided there is no damage to the storage room after you have moved out and all storage rent has been paid.

How much does storage cost?

This depends on what size storage room you require and the length of your stay.

All prices given are either for a weekly or monthly period plus VAT and is payable in advance.

Do I have to take out Masons Self Storage Insurance cover?

We highly recommend that you do, however, you also have an option to take out your own insurance but it is important that the policy covers goods that are being placed in self-storage. You will need to check the terms of your insurance as not all household insurances cover you whilst your belongings are in a self-storage facility.

We will also need proof of your cover if you are not using the Masons Self Storage insurance cover and it will have to state that it covers goods stored in a self storage facility, the name of the Storage Company that you are storing at and the full postal address of the premises.

Responsibility remains with you there after to keep your insurance documentation valid and up to date.

How much is Insurance and is it compulsory?

Insurance cover depends on full new replacement value of your goods as at today’s prices.

Our Insurance premiums are starting from £1.10 per £1,000 value per month inc IPT (Insurance Premium Tax) @ 9.5% of the premium. quick to setup and covers you for theft, fire or flood damage, it’s really as simple as that. We have a couple of different insurance bands available which we’d be more than happy to discuss further upon moving in! A summary of the insurance policy is also provided upon receiving a quote from us.

Minimum premium is £1.10 per month or part there of inc IPT (Insurance Premium Tax) at 9.5% of the minimum premium.

All customers must either take out our Insurance cover or provide proof of Insurance cover for their own goods, before they can store with us. If using your own Insurance Company you will need to instruct them to amend your policy to include the name and address of the self storage facility you are using.

Do you have a full price list for your rooms?

No. We do not have a price list, but we can quote you for any size room ranging from 25sq ft to over 300sq ft.

What are your opening/access times?

Our opening times are 08.00 am to 17.30 pm on weekdays and 08.00 am to 13.00 pm on a Saturday.

Out of hour’s access on application.

What Identity documents do I need to provide?

We will require an official document with your photograph, such as a driving licence or passport as proof of identification.

Business customers such as Director or Managers will be requested to provide proof of position with a business card or a letter from Companies House.

For business customers who are neither of the above, you will be requested to provide a letter from the business confirming that you have authority to sign a licence agreement on behalf of the company.

What do I do when I want to move out?

You can move out of your storage room by giving 14 days notice in writing, but you must include an end date.

This ensures that you do not lose your security deposit, providing of course that all storage rent is paid up to date.
Any unused rent will be refunded back to you.

Where can I buy Packing Materials?

We have an in-store shop on the premises that sells packaging boxes, bubble, tape and more at extremely competitive prices.

Packaging supplies can be viewed on our website and also seen on display at the shop if you decide to visit us.

Do you provide a self storage service that comes to me?

Yes. We operate a mobile self storage service for the self mover that cuts out you having to hire a van to bring your effects into our storage facilities.

We deliver a storage vault for you to fill within a trailer that is left at your property. When you have filled the vault you contact us and we come and collect and return to our stores.

The process is reversed when you want your goods returned or delivered to a new address.

Go to www.masonsselfstorage.co.uk or contact us on 0800 533 5709

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